Refund and Returns Policy

At HOUSEOFCATS, we want you to be fully satisfied with your purchase. This Returns & Refunds Policy explains the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

  • Items marked as final sale
  • Gift cards
  • Personalized or custom-made products

2. How to Request a Return

To initiate a return, please contact us at:

📧 Email: [contact@houseofcats.online]

Include the following information:

  • Order number
  • Reason for return
  • Photos of the product (if applicable)

We will review your request and provide return instructions if approved.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We are not responsible for lost or damaged return shipments

We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at [contact@houseofcats.online].

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the damaged item and packaging

We will replace the item or issue a refund at no additional cost.

7. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

8. Cancellations

Orders can only be canceled before shipment.
Once the order has been shipped, it cannot be canceled.

9. Contact Information

For any questions regarding returns or refunds, contact us at:

HOUSEOFCATS CONTACT :
Email: [contact@houseofcats.com]

FLAG SHIP ROCKTMAN LLC

Website: [www.rocktman.com]